CLEAR FROM THE START

Your privacy matters.

What you share with us

When you request a service, we collect your name, phone number, address, selected service and visit preferences. You may also add a description, an alternative number, a landmark and up to three photographs. If you choose “Use my current location”, your browser asks for permission. The location coordinates, estimated accuracy and capture time are attached to your request only when you submit it. You can remove the pin or enter your address without sharing location.

How we use your details

We use these details to understand the issue, contact you, coordinate a visit, discuss the work and manage your request. Relevant job details may be shared with the assigned plumber. Transactional SMS providers receive your mobile number, booking reference, visit status, visit time and pricing. If you separately opt in, the same updates may be sent through WhatsApp Business / Meta. A configured business webhook may also receive booking updates. Private notes, photographs and location coordinates are not included in automated customer messages. A location pin helps the authorised administrator find the visit address and compare approximate distance to plumbers’ saved base locations. Opening its Maps link sends those coordinates to Google Maps, whose privacy practices apply. Location is not tracked in the background.

Photos and private booking information

Uploaded photographs are stored privately and are accessible to authorised administrators. Avoid uploading identity documents, payment details or images that are unrelated to the plumbing issue. Your booking receipt requires a private access token saved in the browser where you submitted the request.

Cookies and browser storage

The owner dashboard uses a secure session cookie. The booking form stores a request identifier and a receipt token in session storage to help prevent duplicates and display your receipt. The site does not currently run advertising or analytics scripts.

Keeping and protecting records

Service records are kept for booking administration and related business needs. Authorised owners control access. Contact the business to ask about access, corrections or deletion; records needed for an unresolved service matter may need to be retained.

Calls and WhatsApp

Clicking a call link opens your phone application. WhatsApp links open a prefilled message on WhatsApp, where that service’s own privacy practices apply. With your optional permission, the business can send automated WhatsApp service updates to your number through its configured provider. You can reply STOP or ask the business to opt out. Manually opening a WhatsApp draft still requires you to send it yourself. Message logs record provider acceptance and, where available, delivery status. Customer messages do not replace a direct discussion or constitute your approval of a quote.

Privacy requests

Use the contact details on our Contact page or submit a request describing your privacy concern. Include your booking reference where possible. Do not put sensitive personal details in a public message.

Get in touch